Information and answers related to the most common questions we receive about orders, shipping and returns.
To cancel your order you can contact our customer services team via email: [email protected] or via the chat widget on our website. Please include your order number and the reason for cancellation in your message. Orders can only be cancelled be
When you have placed your order online you will receive an order confirmation email, this will have all the information you need. Please make sure to check junk mailbox if you have not received it within 2 hours.
You can track your order once you have received your order dispatched email. Click the link in the email to track your order. Our couriers will also email or text you on the day of delivery to let you know they’re on their way.
We're sorry if your item is damaged. Please contact our team at [email protected], send them your full order details (Order number, post code and address) and they will be happy to help.
It is possible that some of the orders were on back order at the time you placed the order. We will from time to time dispatch the rest of the order and the other items will follow. If unsure please contact [email protected].
We deliver to Ireland, UK and mainland Europe currently.
Not to worry, our couriers will leave you a calling card or send you an email or text to let you know they’ve been. Follow the instructions to arrange a day that’s more convenient for you. For smaller items they may leave your delivery with a neighbo
We are sorry that you have been sent an incorrect item, don’t worry, just call email Customer Care team and they will sort this out for you: [email protected].